Please enter your delivery location, either manually, or give us permission to access your location. Then click on "Continue to Log in/Sign up " button located on the login page of App or Website. Enter your mobile number to receive a one-time password (OTP). Enter the OTP, click on “VERIFY NOW” and start shopping.

Yes, you need to login/signup before placing the order. However, you can browse and check the products without login/sign up.

"Browse without Login/Signup" is a feature wherein you can browse through our website/app without having to login/signup. Simply click on “Browse without login/signup” on the home screen and continue browsing. However, to place an order you are required to Login/Signup.

Click on “RESEND OTP” if you have not received the OTP. Please ensure that you have network connectivity. If you are still unable to receive the OTP, you may choose to login using your Google or Facebook account. If you are still unable to login, Contact Us

Yes, you can login using your Google or Facebook Account. Click on the "Log in/Sign up " button located on the home page and then at the bottom of the log in/sign up page, you will see the Facebook or Google tab.

If you have granted location permission in your system settings, we will automatically detect your current location and that will be shown as “My delivery location”

If you have not granted location permission, you will have to select your delivery location at the home screen.

You can change your delivery location anytime by clicking on the location shown on your home screen.

  • Login/Signup on our app/website using your mobile number or Google/Facebook accounts
  • Enter/Select your delivery location
  • Search the product using “search” bar or “Categories” tab.
  • Select size or variants and click on “Add to Cart” button.
  • Tap on the cart icon on top right to view your cart.
  • Review your cart and click “Proceed to Checkout” button.
  • At checkout, select the mode of delivery – Home Delivery or Pick from Store.
    • For Home Delivery – Fill your address if past address does not exist.
    • For Pick from Store – Order should be picked up from nearest store of “My Location”.
  • Final order details are displayed, review and then click on proceed to payment.
  • Upon successful payment, order will be confirmed.
  • Store details, address will be displayed and pick up code will be generated upon successful payment and order confirmation for “Pick up from Store” orders. Please show pickup code at Pick up Counter to pick up order.

Go to “Cart” and click on “Remove” for the product you want to remove. You can remove that product from your cart or save the product for later.

No this option is not available.

After successful order completion, order confirmation page will be displayed in app or website. You can also check details of your order placed in “My Past Orders” at the bottom navigation of the app or under “My Account”.

There is no provision to change the order once it has been placed.

No, you cannot change the order delivery slot once the order is placed.

You can cancel your order before the order is out for delivery. Go to “My Past Orders” and click on “Cancel”.

No this option is not available.

We offer below 2 options:

Pick from Store: It is a free self-pick up service offered by us. You can place your order online & pickup items from the store at your convenience within 24hrs. On confirmation of order, a Pick-up Code is generated. Show this pick up code at the store to collect your order. Your order will be ready for pick up in 2hrs after order confirmation.

Home Delivery:

  • Express Delivery: Your order will be delivered within 2 hrs.
  • Scheduled Delivery: You can schedule delivery in the time slot of your choice for the same day or next day.
  • Free delivery over Rs. 1200
  • Rs. 29 for cart value between Rs. 600 to Rs. 1200
  • Rs. 49 for cart value up to Rs. 600
  • An additional fee of Rs. 20 will be levied for 2 hours express delivery

No, you will not be able to change the pickup store after the order is placed and pickup code has been generated.

Yes, anyone can collect your order from the store on your behalf. However, they need to show us the “Pickup Code” at the time of picking up the order at the store. However, we strongly advise to not share “Pickup Code” with others since we will hand over the order to the first person who shares the correct pick up code with us.

No, you cannot change the delivery address once the order is placed. But you can cancel the order and place a new order before the order is out for delivery.

Yes, you can ask someone else to receive the order on your behalf. The delivery partner will deliver the order at your address and anyone can receive the order.

You can choose not to accept the damaged item, or you can bring it to your nearest Vishal Mega Mart store within return period.

We try our best to deliver the order within scheduled delivery slot. However, in case of unavoidable circumstances, we may not be able to deliver on time.

We will be leaving your order at the doorstep of your delivery address. Or we will take it back to our store. You will be required to pick up the order from your nearest store.

After 24 hours, we cannot guarantee the availability of all the items of that you have ordered. You should visit your pick up store and basis stock availability we will try to service your order.

Click on your current delivery location shown at the top of the home screen and enter the new location where you want to check the delivery. System will display the feasibility to deliver at the new location.

You can pay for your order using the following modes of payment:

  • Credit Card
  • Debit Card
  • Net Banking
  • E-Wallets
  • UPI

Cash on Delivery(COD) option is not available as of now.

No, we do not have EMI payment option.

Yes, all card payments are processed through secure and trusted payment gateways managed by leading companies which are Payment Card Industry Data Security Standard complaint.

Your payment will get refunded within a maximum of 5-7 working days. You may contact with the customer care of the payment company through which you have made this payment or “Contact Us”

“My Account” is the section where you can -

  • View/Edit Personal Information
  • View/Edit Saved Items
  • Change preferred language
  • View Loyalty Points
  • Check Past Orders
  • Manage Address Book
  • Manage Notification preferences
  • Contact Us
  • Frequently Asked Questions(FAQs)
  • Return/Refund Policy
  • Terms & Conditions
  • Logout

Yes, you can add multiple delivery addresses in your account. Click on "My Account" and then "My Address Book". Under your address book, the default address will be the address you had entered while login/signup or the delivery address last used for your order. You can either edit or remove your saved address or you can add a new one. You can select any of the saved address as your default address.

Go to “Edit Profile” in “My Account” to update your email id.

First time users can set the language before login/signup. You can also change the default language (English) from "My Account" tab.

Click on "My Account" and you will be able to see the “LOGOUT” tab at the bottom.

We send out information about our deals and offers through SMS, Email & WhatsApp. You can turn these notifications On/Off in these channels as per your preference. Go to “My Account” and then click on “Notification Preferences”

Go to “My Past Orders” on the home screen.

Go to “My Past Orders” and then click on “View Invoice” for the particular order against which you wish to see the invoice.

Go to “My Account” and then click on “Edit Profile”.

If you like a product and want to save it to buy later, you can do so by clicking on “Save for Later”. To access the items which you have saved for later, go to “Saved Items” on top navigation bar or in “My Account”.

  • Search by Product Name
    • Type in the name of the product towards the top of the home page in the “search bar”
  • Search by Categories
    • Go to bottom navigation bar in the App or Menu on the website. Click on “Categories” then select the category & sub-category of the product. You can narrow down number of products using Filter functionality.

We receive multiple orders online and at store due to which our product range keeps changing on real time basis. Please keep checking our app/website for latest availability.

Go to the “Best Deals” section on the homepage of the app/website. You can click on a particular category or deal as per your preference.

You can apply promotional coupon code once you reach the payment page while placing your order. Enter the code in the “Coupon Code” tab and click on “Apply”. Net amount payable amount after coupon code is applied will be displayed.

You can turn off offers and promotional notifications under "Notification Preferences" in "My Account". Simply untick the channel you wish to unsubscribe from.

In Vishal Community you can ask questions related to Fashion & Nutrition and get advice from our Fashion and Nutrition experts.

Ask the Fashion Expert is an option, where you can post your fashion related queries and get them answered by renowned Fashion experts.

Ask the Nutrition Expert is an option, where you can post your Food & Nutrition related queries and get them answered by renowned Nutrition experts.

You can return the product to your nearest Vishal Mega Mart store within the same city where order was placed. Return pick up from delivery address is not available as of now.

  • “No questions asked” returns for Garments, Footwear within 30 days from date of purchase.
  • “No questions asked” returns for Home & Kitchen needs within 10 days from date of purchase.
  • Electronics, Luggage, Food & Grocery returns only in case of defects/quality issues within 10 days from date of purchase.

Return / Exchange will be accepted if the product is in saleable condition with original invoice, packing and accessories, warranty card if any.


Return / Exchange will not be allowed for:

  • Undergarments and Personal Hygiene products for the reasons of health and hygiene.
  • Altered, damaged & used products.

You may choose to:

  • Exchange the product with other similar product at the store of same or higher value. Difference amount can be paid at the store.
  • Return the product and get a Credit Note which can be used across the country in any Vishal Mega Mart store within next 30 days
  • Cash refund (in case you have not availed any Coupon Discount / Bank Promotion / Free Gift at the time of placing the order)

Yes, you can visit the nearest Vishal Mega Mart store and return a single or multiple products from your order. You can also get the product exchanged with other similar product at the store of same or higher value. Difference amount can be paid at the store.

For store returns, we will issue you credit note with a validity of 30 days, or give your money back, as per refund policy.

For cancelled orders, your money will be credited back to original mode of payment. For cancelled orders, your money will be credited back to original mode of payment.

You become a member when you share your mobile number while making a purchase at Vishal Mega Stores or Online Website/App.

  • You earn 1 point for every Rs. 100 worth of shopping online or at stores
  • 1 Point = 0.50 paisa
  • Redeem/Use your points to make your purchase online or at stores

To know the balance of Vishal Loyalty Points, you can go to “My Account” from the bottom navigation bar in the App or at the top right of the website.

You need to have a minimum of 20 loyalty Points to redeem your points.

While placing an order online, when you are on the payment page, you need to select the option to pay using loyalty points and your payment total amount will be deducted as per your available points.

You can visit our “Contact us” page from the bottom of our website or from the bottom navigation of the app home screen under “My Account”.

Email us at customercare@vishalmegamart.com

Call us at 011-4314 4141

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